We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We hold information about you at our own premises and with the assistance of third-party service providers.
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or phone number. You may, however, visit our site anonymously.
Our website and services are not targeted or directed at children under the age of 13 and do not knowingly collect or store any personal information from children under the age of 13.
Any of the information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Easy 15-Day Returns Policy
If you are dissatisfied with your purchase for any reason, you may return it to CharJenPro within 15 days of the purchase date, subject to the conditions and exclusions below.
Please read the conditions below. If all conditions are not met, CharJenPro reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, manuals, and accessories. CharJenPro can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
CharJenPro is not responsible for personal data or items left in returned
merchandise. CharJenPro is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
If you have any questions on how to return your item to us, contact us.
We are not responsible for any kind of import fees, duty fees, import taxes, any kind of fees when entering the country of your purchase. It is 100% up to the buyer.
California Privacy Rights
California law permits residents of California to request certain details about the information we disclose to third parties for direct marketing purposes. If you are a California resident and would like to request this information, please contact us at the address listed below.