A team of designers, engineers, technologists who care about the quality and design of our products.
Intel's 2.4 Ghz frequency causes issues with wireless devices such as keyboards and mice. Also, connecting to the internet. Unfortunately, this is tech that was developed years ago that will have these issues with a handful of devices. For internet issues, connect disconnect from your 2.4 Ghz wifi frequency and connect to a 5Ghz wifi frequency. Please check out Intel's document outlining the issue. No fault with our products. Intel USB 2.4 Ghz frequency interference document from Intel
PREMIUM USB C HUB
This device does not require any power. It only requires power though the USB-C Power Delivery port when more than one high-powered device are simultaneously connected to the hub. The USB-C Power Delivery port chargers the laptop.
Two or more high-powered devices such as an external hard drives, iPhones, iPads, tablets, and other devices connected to the hub WITHOUT the USB-C Power Delivery port plugged is the reason.
High-powered devices require more power to make them run. You must connect a USB-C power cable from a wall power adapter to the USB-C Power Delivery port.
No it does not, this is for a safety precaution. SAFETY IS OUR #1 PRIORITY. It charges your Macbook Pro at a quick rate depending on the number and type of devices connected to the hub.
If Power Adapter is 87W, the MacBook Pro will get 60W from charger and the hub will get 11W from MacBook Pro, which results that the MacBook Pro get 49W.
Yes, but if high-powered device(s) are connected, the USB-C cable must be plugged into the USB-C port to provide power to those devices.
Yes. Use the USB C Power Delivery port on the hub.
No. You can not charge a device through the USB-C charge port. It only provides power TO THE HUB AND LAPTOP. Thus calling it "Power Delivery" to the hub and laptop.
No. The USB-C port only provides power to the Hub and to charge the laptop.
0.9A (0.9amp) or 900Mah
It actually is charging. You may see a the battery icon "Not Charging" but because of the power requirement for an iPad, it doesn't recognize the power going from the hub.
Charge it for 1 hour you will see your big green battery icon getting filled and percentage higher than before.
Note: The Hub's USB 3.0 ports outputs 900 Mah (0.9amps). Because of the sheer compact size of the hub, the USB 3.0 ports will not output at times a full 0.9AMP. Some devices such as an iPad will charge noticeably slower, since it has a big battery. Since it is not directly connected to a power source such as a wall outlet, it will charger slower.
Note 2: Fast charging on IPADs happen from 20% to 80%, thus from 80% to 100% will be charged regular. Our hub does not have a fast charge since fast charge requires a 29W power adapter which is much higher than the 12W power adapter that came with your iPAD.
Both SD and Micro SD card size can read and write is 2TB.
Most laptops. Yet the charge function will depend on the laptop and power adapter. As we produce these hubs, there will be a few with compatibility issues.
Yes it works with both Macbook Pro touch bar and non-touchbar.
Yes. Please use the top USB-C port (indicated by the lightning sign) since the secondary USB-C port is just for data.
No. It draws power from the Macbook Pro.
THE SECONDARY USB-C PORT IS DATA TRANSFER ONLY. It will not charge your Macbook Pro. It will not charge your devices. It will not output video. Please use the top USB-C TB3 compatible port for those functions.
Both SD and Micro SD card size can read and write up to 2TB.
You can run ONE monitor at up to 5K@60Hz or you can run TWO monitors up to 4K@60Hz (a separate adapter will need to be plugged in with 2 video-out ports).
No. ONLY FOR for the new Macbook Pro with USB-C ports because of the 2 plug design.
Different Video Cables / HDMI Connection can cause issues. Keep in mind different types of video cables. We can confirm that our Type-C Adapters are only compatible with the HDMI to HDMI connection with a 1.4 or higher HDMI cable. DVI, VGA, and other additional video connections require a different adapter and will not work with our CharJenPro USB C Hub Adapters.
Most of our Type-C adapters do not work with PC computers. The HDMI feature may be supported if your laptop supports DisplayPort over USB-C with Alternative Mode
Flaky connection can be caused by the connection or the HDMI cable. Also, please try to adjust the
For Apple Users.
Please follow the steps below. Please note there are two sets of troubleshooting instructions. Follow Setup 1 first and test your Ethernet again. If your issues still persist, move onto Setup 2. If you have any other questions, please contact us at email@example.com
1) Disconnect your Multi-Port Adapter from your computer
2) Open up your Network Preferences
3) Manually remove "USB 10/100/1000 LAN" from your Network by clicking the "-" symbol
4) Plug your Multi-Port Adapter back into your computer
5) Manually add in "USB 10/100/1000 LAN" to your Network Preferences by clicking the "+" symbol
6) After adding your Ethernet back in, please click on "Advanced" tab
7) In the "Advanced" tab, click on "Renew DHCP Lease" button
8. Click "OK" and check your Ethernet connection. "USB 10/100/1000 LAN" should be connected now.
1. Open up Network Preferences with your adapter and Ethernet connected
2. Click on your Ethernet connection and where it says “Configure IPv4:” use the drop-down box to select “Manually”
3. Fill out the boxes according to your IP address
4. Click on “Advanced”
5. Select the DNS tab and input your DNS info
6. Click “OK” then click “Apply”
7. Open up your internet browser and hit refresh.
If you are unable to re-add USB 10/100/1000 LAN to the list, you will need to run an SMC reset to bring back the interface.
Please remove the Type-C Hub from the MacBook and perform an SMC (system management controller) reset on the MacBook.
Step 1: Completely shut down the computer.
Step 2: Attach the MagSafe or USB-C power adapter to your computer so you have a power source.
Step 3: Press the left-side Shift (⇧), Control, and Option keys, along with the power button on your keyboard all at the same time. (for 10 seconds)
Step 4: Release all of the keyboard keys at the same time, including the power button.
Step 5: Turn your computer back on using the power button.
Reconnect the Type-C Hub to the MacBook. "USB 10/100/1000 LAN" should now appear in your list of network interfaces.
iPad Pro - After updating to iOS 12.2 (04.03.20)
Please ensure you complete a full reset on your iPad Pro using the following instructions:
1. Press and Release the Volume Up button. (Do take note that the operation is not press and hold, but press and release.)
2. After performing step 1, immediately Press and Release the Volume Down button.
3. Now Press and Hold the Power Button at the top. You will see the Slide to Power off button. Even so, keep on holding the Power Button until you see the Apple logo, then let it go.
This will re-enable the use of your hub adapters and other USB-C devices with your iPad Pro.
Issues with HDMI display, Ethernet connectivity, USB, or card reader. First complete an SMC reset.
These Mac computers have the Apple T2 Security Chip:
Mac Pro introduced in 2019.
Mac mini introduced in 2018.
MacBook Air introduced in 2018 or later.
MacBook Pro introduced in 2018 or later.
Have you tried completing an SMC reset? This helps to reset the SMC (System Management Controller) which, then, resets the MacBook's USB-C ports that connect to any power consumption devices (such as your Type-C Adapter). To do this, please remove the adapter from the MacBook and complete the following:
Mac notebook computers with the T2 chip
Try this first:
1. Choose Apple menu > Shut Down.
2. After your Mac shuts down, press and hold its power button for 10 seconds.
3. Release the power button, then wait a few seconds.
4. Press the power button again to turn on your Mac.
If that doesn't resolve the issue, follow these steps:
1. Choose Apple menu > Shut Down.
2. After your Mac shuts down, press and hold the right Shift key, the left Option key, and the left Control key for 7 seconds. Then keep holding those keys while you press and hold the power button for another 7 seconds.
3. Release all three keys and the power button, then wait a few seconds.
4. Press the power button again to turn on your Mac.
Reconnect the Type-C Adapter to the MacBook.
Also more information can be found on https://support.apple.com/en-us/HT201295
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