We appreciate your patience for any issues.

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Products must be sent to our Returns Department.

Shipping to us is not covered.

Extend your warranty for free below.  

We answer within 1-3 business days.

Important: MacStick, MacStick V, MacBar, MacBar E owners. Please push the adapter in  harder. Listen and feel for a SNAP IN. Should Not be loose. No Gap. Please watch:

Warranty does not cover the following:

• Customer damage or fault for failing to read the product description

• Purchases from unauthorized resellers*

• Lost or stolen products

• Purchases made over 12 months ago

• Non-quality-related issues (after 30 days of purchase)

• Free products.Heavily Discounted promos

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Limited 1 Year Warranty.  Begins on the purchase date.  The warranty will not be renewed after a replacement.  If the product was a gift, ask the giver to provide you with a copy of the receipt or claim warranty on your behalf.  Products not purchased through our CharJenPro store, Amazon, eBay, NewEgg stores will not be covered.  Buy directly from us to avoid counterfeit products and to have a warranty.  Other retailer's after-sales support policies will vary.  Contact the retailer directly for specific guidance on the warranty process.