Thank You for choosing CharJenPro.
We appreciate your patience for any issues.
Please visit our FAQ and watch our START VIDEOS.
FILL OUT THE FORM BELOW
Products must be sent to our CharJenPro Returns Department. Shipping will not be covered. Once received and tested, a replacement will be sent to you.
We answer within 1-3 business days.
IMPORTANT for MacStick, MacStick V, MacBar, MacBar E owners.
Please push the adapter in harder.
Hear and feel a SNAP IN.
Should NOT BE LOOSE.
Should be NO GAP.
Please watch the video:
Limited 1 Year Warranty. It begins with your purchase date. The warranty will not be renewed after a replacement has been provided. If the product was a gift, ask the giver to provide you with a copy of the receipt or claim warranty on your behalf.
Warranty does not cover the following:
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Customer damage or fault for failing to read the product description
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Purchases from unauthorized resellers*
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Lost or stolen products
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Purchases made over 12 months ago
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Non-quality-related issues (after 30 days of purchase)
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Free products.Heavily Discounted promos
Unauthorized reselling of CHARJENPRO products is strictly prohibited. Products that were not purchased through our CharJenPro store, CharJenPro Amazon store or eBay store, NewEgg store will not be covered. Buy directly from us to avoid counterfeit products and to have a warranty. Other retailer's after-sales support policies will vary. Contact the retailer directly for specific guidance on the warranty process.
FREE EXTENDED WARRANTY
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